Refund Policy
Last updated: November 8, 2026
This policy applies to purchases of ShortDrama Studio plans and credits from PT Redrama Inovasi Global, sold through our merchant of record (such as Dodo Payments). It is part of our Terms of Service.
ShortDrama Studio gives you access to AI generation that costs us money the moment it runs. You can start for free and try the Service before you pay, so you can check that it fits your needs first.
7-day refund on unused purchases
You can ask for a full refund within 7 days of a purchase if none of the credits from that purchase have been used. This applies to:
- the first payment of a monthly or yearly subscription;
- a lifetime plan;
- a credit top-up.
Once credits from a purchase have been used to generate, that purchase is no longer refundable, because the AI work has already been paid for. A refunded plan or top-up removes its credits from your balance, and a refunded plan ends at once.
Renewals and cancelling
You can cancel a subscription at any time in your account settings, and it will not renew. Your plan stays active until the end of the period you have already paid for. Renewal payments are not refunded, except under the 7-day rule above when none of that period's credits have been used, or under the exceptions below.
Plan credits that are unused when a billing month ends do not roll over and are not refunded.
Exceptions
We will always refund or correct a charge when:
- you were charged twice for the same purchase, or charged after a cancellation that we confirmed;
- a technical failure on our side prevented you from using what you paid for and we cannot fix it within a reasonable time;
- a refund is required by the consumer law that applies to you.
If a generation fails or is refused, the credits held for it are released to your balance automatically. If you think credits were taken for a failed generation, contact us and we will return them.
When we do not refund
- Credits used to generate content, including content you did not like: generation can be repeated, and the cost is shown before every run.
- Accounts suspended or closed for breaking our Terms of Service or Content Policy.
How to ask
Email support@shortdrama.studio with your account email, the date and amount, and what went wrong; within 7 days for the 7-day refund, within 30 days for the exceptions. We aim to answer within 2 business days. Approved refunds are processed by our merchant of record to the original payment method; how long they take to appear depends on your bank.
Chargebacks
Please contact us before opening a dispute with your bank: most billing problems are solved faster that way. Accounts with open chargebacks may be suspended while the dispute is reviewed, and an account with a fraudulent chargeback may be closed.